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Curbside Services

Curbside Pick Up

Now offering Curbside Pick Up at all 9 locations! To take advantage of this service, please place your requested items on hold through our online catalog or call your local library location to request items.  Once you have received a notification that your items are available for pick-up, come to your selected location for curbside pick-up. There will be marked signs with further instructions at each location.

Curbside FAQs

What is Curbside Pick Up?

Curbside service allows customers to pick up library materials that have been placed on hold. Each MRCPL location will have a designated curbside pickup location clearly marked by signage for service during the closure.

How can I pick up materials that I've placed on hold?

MRCPL will offer Curbside Service for customers at all 9 of our locations. Library staff has worked diligently to develop procedures for curbside service that follow social distancing protocols while effectively serving library customers. Curbside pick up will be available during open hours at all locations.  Check your local library location page for current hours.

How do I use the curbside pickup?

Two options are available to place a hold on materials: 

 

1. Place items on hold using the online library catalog. Identify preferred library pickup location.
2. Call your local library location and speak to our staff to request items for pickup. 

 

  • Once your hold is placed, library staff will prepare your items for pickup.  You will receive a notification when your materials are available.
  • Go to the library’s designated curbside pickup location marked by signage.
  • You will need to have your library card when you arrive to pick up your items. 
  • When you arrive at the library’s curbside pickup location, call the number listed on the sign for further instructions. Pickup locations for drive-up will be clearly marked and social distancing procedures will be strictly followed.
  • Wait for the delivery of materials. Remain in your vehicle or keep at least 6 feet away from the table until library staff has delivered your items and moved away from the pickup area. Then you may approach and pick up your library materials.

    Walk-up services are also available at most of our locations. Follow the instructions on the marked sign. Please keep at least 6 feet of distance between customers until library staff has delivered your items and moved away from the pickup area. Then you may approach and pick up your library materials.
Will I be able to put all library materials on hold and pick them up curbside?

At this time, not all items in our Library of Things will be available for curbside pickup. If you have questions about the Library of Things items, feel free to ask a library staff member to help clarify.

Can I get a new library card via curbside service?

You can apply for a card anytime with your device here. You can also sign up for an eCard anytime to use for our many digital resources

How do I return library materials?

While the drop boxes are preferred for most returns, we can accept a small number of returns at the curbside pickup locations. This is reserved for customers who have items that are not able or allowed to be put in the drop boxes or if you are using the curbside service to pick up your holds and have returns with you. If you have a large number of items to return we request that you place them in the drops (even if utilizing curbside services).

I have a question about my account. Is there anyone that can help me?

Yes. If you have any questions about your account or how to access digital resources please email support@mrcpl.org or call your local library location.

Curbside Print Service

Starting on Monday, June 1, customers may request print outs through our Curbside Service. Customers may contact any library location during open hours or send email requests to reference@mrcpl.org.  Check your local library location page for current hours.

Printing is 10 cents per page (no charge for tax forms). The fee will be added to the customer’s library card account and may be paid online or in-person once the Library is open to the public.

There will be a limit of 25 pages per day, per customer.

Items we are able to print: blank forms (tax, legal, etc.), publicly available information, genealogical information, research information, etc. We will not be able to accommodate requests to print documents from jump/thumb drives, personal emails, photos, documents containing confidential medical, legal or financial information, or items containing any other type of personal information.

Customers should allow 24 hours for their printouts to be ready for pickup. The library will call the customer when the printouts are ready for pickup. Customers should call the Library when they arrive at the Curbside Service location and follow posted instructions for Curbside Service to receive their printouts.

Happy Holidays! All library locations will be closed on Dec. 24, Dec. 25, and Jan. 1. All locations will close at 5 PM on Dec. 31. (Our Richland Mall Ontario branch will close at 4 PM). First Call 2-1-1 is available 24/7, 365 days a year.